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Serving the Allergic and Food Intolerant Customer

£14.99 (Excl VAT)

The Food Information for Consumers Regulation (EU) No. 1169/2011, allergen labelling rules changed in December 2014. New regulations introduced a requirement for allergen information to be provided for all foods sold, whether non-packed or pre-packed for direct sale. This course explains the importance of understanding allergies, allergens, food labelling and warnings on packed food, to dealing with preparing and serving non-packed food.

Key features:

  • Module objectives
  • High quality colour images
  • In-course quick summary reviews
  • End of course test and certificate

How it works:

To access your CIEH E-learning course click to purchase course. You will then be asked to check out using your account or create one if you haven't already. If you are purchasing as a personal customer then the course will automatically be allocated to you. If you purchasing as a business customer then you will allocate the courses to named individuals via your account.

  • You will receive immediately a confirmation email with your link, username and password.
  • Take your course on laptop,tablet or smartphone
  • Complete both the course and the Final Assessment
  • Download and print off your certificate


 Please click to watch the preview video


cieh colour


(exc VAT)

Sections Covered

01 Course content

Module 1 Allergy Awareness

  • Introduction
  • Food allergies and intolerance
  • Symptoms
  • Regulated allergens
  • Benefits of allergy awareness
  • Summary

02 Course content

Module 2 Understanding pre-packed food labels

  • Introduction
  • Old and new labels
  • Allergy advice statements“ Free from…” foods
  • Allergy alerts
  • Summary

03 Course Content

Module 3 Serving non packed food

  • Introduction
  • Providing allergen information
  • Creating an ingredients list
  • Avoiding cross contamination
  • Serving customers with food allergies
  • Dealing with an allergic reaction
  • Summary

04 Final Assessment

Final Assessment upon successful completion you will receive instant certification. You will be able to download and print your CIEH Certificate