Frequently Asked
Questions
In order to receive your certificate, you will need to pass the final assessment. We can schedule the exam Mon-Fri between 9am and 5pm but we need at least 3 working days' notice. You will need to tell us your preferred date and time slot and provide us with a photo of your ID document.
Exam results are usually sent within 24 hours. If you have not received your certificate within 24 hours, please contact us.
The certificates can take up to 10 working days to be received but are usually received much sooner.
If you need to purchase more than one course for staff/colleagues, please purchase them as a business user. When purchasing, you will need to provide their names and email addresses so that we can email them their login details. If purchasing 10 or more courses, please contact us to see if any discounts are available.
The LearningPlus platform makes for a great LMS, allowing you to allocate courses to your staff/colleagues, but also allows you to host internal practices and procedures as eLearning content. To learn more, please contact one of the team.
You are given 60 minutes to complete the exam. Most people don’t require the whole hour, so you should have plenty of time to complete the exam, whilst considering each answer carefully.
You need to score 80% on the exam to pass - there are 40 questions.
To apply for your CSCS card, you will need to sit, and pass, both the Level 1 Health and Safety in a Construction Environment (or CITB/CSCS Approved alternative), and the CITB Health, Safety and Environment test. Once you have both pass certificates you can apply directly to CSCS (https://www.cscs.uk.com/applying-for-cards/).
Once you have completed the learning materials, you will immediately be able to download your certificate. If an accredited course has a final assessment, you will need to complete that before receiving your full certificate. Many certificates are available instantly, though some can take up to 10 working days, whilst the awarding body prepares them (though it is usually much quicker).
Still have questions?
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