Listening Skills

Everyone likes to think they are a good listener. The fact is, however, that most people ‘hear’, but do not ‘listen’. By understanding what is meant by ‘listening’, the learner will be motivated to develop their skills in this area, in order to develop and improve their all-round communication skills. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management • List and describe the benefits of good listening for employers, managers, and staff • Describe the communication process model • Relate to the human communication process when considering why a communication has proved ineffective