Leadership, Management, Productivity and Team Work

This is our lighter version of "GDPR Awareness" which is for learners who require an overview of General Data Protection regulation, (GDPR). The duration of this online course is 20 minutes and can be completed over multiple sessions, in your own time. This e-learning course will cover: What the GDPR is Categories of data An overview of the six GDPR principles Rights of individuals Standards for consent Accountability requirements for different organisations

Employers must carry out risk assessments in respect of all significant workplace hazards, and failure to comply with this legal requirement can result in prosecution and heavy penalties. Such prosecutions rarely arise from any wilful intention to break the law, but rather through an ignorance of the legal requirements, or a lack of understanding of how to carry out the assessments, how detailed they should be, and how they should be recorded. Having completed this course the learner will feel competent, and able, to conduct risk assessments effectively, and to appropriate standards. The duration of this course is 20 minutes and can be completed over multiple sessions. Course Content: • The importance of risk assessment • Hazard and risk • Identifying workplace hazards • Identifying those at risk • Evaluating levels of risk • Hazard removal • Risk control • Recording the assessment • Ongoing risk review

This IOSH Managing Safely course is market-leading, providing complete training in health and safety for anyone with responsibility for the safety and wellbeing of other people in their organisation. Therefore, this gold standard programme is suitable and essential for managers, supervisors and leaders in all sectors and all types of organisation where the health and safety of people and teams is a top priority. The course content gives managers all they need to know to handle health and safety in the area under their responsibility. Managers and team leaders will attain a well-rounded knowledge of health and safety, and safe systems of work, so that they can apply their knowledge at work with confidence.

In many of today’s organisations, much of the important work takes place in meetings. These meetings are organised and conducted for a specific purpose, usually to deliver new knowledge or information, discuss issues or ideas, solve problems or reach decisions. The goal of anyone calling a meeting, therefore, should be to make sure those attending have a clear understanding of why they are there, what they can contribute, and what the intended outcomes of the meeting are. All this whilst feeling included, motivated and respected. On the face of it this is a tall order, but this course aims to show you how easy it can be, provided you know what steps to take and how to take them. The duration of this course is 20 minutes and can be completed over multiple sessions. The duration of this course is 20 minutes and can be completed over multiple sessions. On completion of this course, you will be able to: • List the key criteria of an effective meeting • Explain the importance of determining the meeting objectives • List the characteristics of an effective agenda • Explain how to prepare for a meeting • Describe how to start a meeting

Sometimes, when you are listening to a conversation, do you find yourself thinking about the answer to the question that’s about to be asked? Or, do you find yourself forming an opinion and interrupting before the speaker has even had a chance to finish speaking? If this is you, then you are not using good listening skills. Good listeners keep their ears open, and their mouths shut. This course will give you the right skills to listen correctly, and therefore become a better communicator. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives • Understand the concept of whole brain listening • Know the difference between: 'Attending Behaviour', 'Listening Self Discipline', and 'Observational Skills'

Having completed this course, the learner will be able to understand his or her personal communication and cognitive skills, and how to better adapt them for use in the negotiation process. They will also be able to prepare themselves effectively for the negotiation process. This course overviews the key skills of negotiation, as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes. The importance of correct personal behaviour, such as body language, is considered, and the learner is provided with practical guidance. Achieving the learning outcomes of this course represents an excellent foundation for skill development which, when combined with the other 2 courses in the series, will place the learner in a strong position to become a highly effective negotiator. Negotiation is a difficult skill to master and, very often, managers believe they are able to negotiate successfully when this is not the case. The result of this misapprehension is a mixture of lost opportunity, and spoilt relationships. By ensuring that all those people who need to negotiate are able to do so competently, the company will avoid these pitfalls. This eLearning provides awareness education. Face-to-face training, coaching or supervision would be needed in addition, in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Demonstrate the win-win approach • Understand key communication skills • List the three key elements of negotiation • Understand negotiation behaviour • Prepare for successful negotiation • Describe the key steps of the negotiation process

Stress is recognised as a condition that can affect all types of people, in all kinds of jobs, and from all social backgrounds. It is also recognised as a major contributor to behavioural change, psychological dysfunction, and serious health problems. Stress, therefore, has a major effect not only on people’s lives, but also on business profitability and organisational effectiveness. The causes of stress are many, and the solutions are equally diverse. During this course we will examine some of the causes, and will also consider effective approaches to stress control and prevention. The duration of this course is 20 minutes and can be completed over multiple sessions. Course Content: •The implications of health and safety law and Corporate Social Responsibility in relation to work-related stress • What is ‘stress’? • Management responsibilities relating to work related stress • The HSE model for managing work related stress • Identifying the risk factors • Establishing who can be harmed and how • Evaluating the risks • Recording the findings • Monitoring and reviewing

This course will show you how to apply good negotiating strategies to your advantage. Illustrating the importance of understanding your 'tradables' and asking the right questions. The duration of this course is 20 minutes and can be completed over multiple sessions.

This course is suitable for anyone required to negotiate a satisfactory outcome to a problem or proposal. The course will teach you how to use effective questioning to counter any unfair tactics used by the other party, without offending them, and how to respond to psychological warfare when it is used against you. The duration of this course is 20 minutes and can be completed over multiple sessions. This course will cover the following: - Fake authority and fake reciprocity - How to use silence as a weapon - The good guy/bad guy scenario - The ‘bottom line’ - How to deal with threats and intimidation - Psychological warfare and how to respond to it - Deception strategies - How to create competition - The importance of establishing rapport

Do you often wonder what is going on around you? Does it seem like everyone else knows what’s going on except you? In business, as in many other walks of life, knowledge is power. In other words, if you know about something, you are able to influence it, change it, or take other appropriate action. If you don’t know about it, you can’t have any input to its results or outcomes. Always remember that effective people value knowledge as a means of enabling themselves to perform their job better, get the results they want, and stay ahead of the game. One way to gain knowledge is to ask effective questions. This course will give you the necessary skills to ask the right questions to gain the information you need. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Recognise the importance of using questions to improve your effectiveness in verbal communication and people management • Demonstrate an ability to identify specific circumstances when questioning is likely to be a productive strategy

‘A Background to Body Language’ aims to help you understand how gestures, postures, and the use of personal space, combine to form subconscious signals to others about what we are saying, and how we are feeling at the time. The course deals with what we mean by body language, its key elements, and the benefits of using and interpreting it. Having completed the course, you will be able to use an understanding of body language to explain intuitive reactions towards others, and to identify why interpretive skills could improve your personal communication. The duration of this course is 20 minutes and can be completed over multiple sessions. This course will help you to: • Identify why interpretive skills could improve your personal communication • Use an understanding of body language to explain intuitive reactions towards others • Define the term ‘body language’ • Explain the connection between body language and ‘intuition’ • Understand the terms: ‘posture’, ‘gestures’, and ‘proxemics'"

The ability to delegate is one of the key competencies of an effective manager. In this course, we’ll clarify the definition of delegation, so you’ll feel confident when describing it to the staff to whom you are delegating tasks. We’ll consider the benefits of delegation to you, the delegate, and your organisation .We’ll also look at how delegation fits in as part of the personal development process, and look at its link with coaching. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Explain the link between delegation and coaching • List and describe the benefits of delegation to the manager, the delegate, and the organisation • Describe the barriers to delegation and how to avoid them • Describe the key elements of successful delegation and how to put them into practice • Look at opportunities for delegation • Describe the steps necessary to successfully manage the delegation process • Define the term ‘delegation'

Meetings are an inescapable part of business life today; whether you attend them on a regular basis, or are responsible for calling and running them, they are likely to figure highly in your everyday working life. This course sets out to introduce you to the subject of meetings, and the different types you may encounter, or run. This course is suitable for anyone responsible for organising or running meetings. The duration of this course is 20 minutes and can be completed over multiple sessions.

The tell-tale signs of poor time management are often apparent in the workplace; people feeling overloaded with work, working late, or missing deadlines – often lurching from one crisis to another. The outcomes of poor time management are potentially harmful for both the individua,l and the organisation, since productivity suffers, stress takes a hold, and morale crashes. When time is managed well, however, people are exceptionally productive at work, stress levels drop, and they can devote time to the interesting, high-reward projects that can make a real difference to a career. The organisation also benefits from higher productivity, and well-motivated employees. This course, one of a series, enables the learner to understand the concept of time management, identify any issues they may have, and take initial steps to remedy problems. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Create to-do lists • Understand what time management is • Set personal goals • Prioritise tasks • Manage distractions • Avoid procrastination • Avoid task overload • Take breaks • Schedule tasks

For many managers, the ideas of conducting performance appraisal fills them with dread. This is unfortunate, as performance appraisal is a crucial element of the overall performance management process and, as such, generates many benefits for the individual, the line manager and the organisation. This course will enable the learner to approach performance appraisal more positively, having gained an understanding of the purpose, content and structure of the process. He or she will also buy into the importance of performance appraisal, having appreciated the many benefits that emerge from it. ‘An Overview of Performance Appraisal’ forms an essential foundation for all managers with line responsibility for performance appraisal, enabling them to derive maximum benefit from the other courses in the series. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Understand the benefits to the manager of a Performance Appraisal • Understand the benefits to the individual of a Performance Appraisal • Understand the benefits to the organisation of a Performance Appraisal • List the key elements of an effective Performance Appraisal • Describe the structure of a Performance Appraisal discussion • The importance of appraisal skills

The failure to listen effectively comes about not because of any deliberate intention to do so, but because of certain factors that prevent its achievement. These factors are termed ‘barriers to listening’, and may result from internal, human behaviours, or the external environment. By understanding what these barriers are, and the effect they have on the ability to listen, the learner will be both able, and motivated, to remove them. The duration of this course is 20 minutes and can be completed over multiple sessions. This course will help you to: • List and describe the internal and external barriers to effective listening • Explain the negative effects of such barriers to effective listening • Identify the conditions and personal attitudes that legislate against effective listening

Having completed this course the learner will be able to understand the importance of body language within the sales process. The duration of this course is 20 minutes and can be completed over multiple sessions.

Having completed this course the learner will be able to assess the degree to which he or she is currently able to use body language to improve their performance in interviews, meetings and presentations. The duration of this course is 20 minutes and can be completed over multiple sessions.

Having completed this course, the learner will be able to describe the benefits of effective objectives to both the individual, and their employer. The learner will also be able to create SMARTER objectives and analyse existing objectives, to confirm whether they meet the necessary criteria. The duration of this course is 20 minutes and can be completed over multiple sessions. COURSE OBJECTIVES • Outline what an objective is, and the best way to set them • List the differences between goals, aims, and objectives • Set and follow SMARTER objectives

Being able to deliver an effective presentation is a crucial skill for many people since it can be a highly effective tool when there is a need to inform, influence, or persuade others. It can also be rewarding - to you as well as to the group to whom you are presenting - as there is an enormous amount of satisfaction to be had in receiving positive feedback from an engaged and enthusiastic audience. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Deliver resources • Understand personal communication • Present within time restrictions • Be aware of difficult audiences This course is suitable for anyone with a responsibility for delivering presentations. Key features: High quality images Audio/non-audio

This short course aims to demonstrate how effective planning helps to achieve your objectives. The duration of this course is 20 minutes and can be completed over multiple sessions.

A person might make a request for any information, but this does not mean you are always obliged to provide them with it. There will be occasions where there will be a good reason why you should not make public some, or all of the information requested. This course will introduce you to those exemptions. The duration of this course is 20 minutes and can be completed over multiple sessions.

Good mental health at work , and good management, go hand in hand. The employee can benefit on an individual level from being understood and well managed, whilst evidence also suggests that mental wellbeing is linked to high productivity. is and there is strong evidence that workplaces with high levels of mental wellbeing are more productive. Indeed, some studies have shown that better mental wellbeing can lead to an increase in productivity by over 10%. This short course will explain how managers can spot the signs of mental ill health among the workforce in the workplace. The duration of this course is 20 minutes and can be completed over multiple sessions.

Everyone likes to think they are a good listener. The fact is, however, that most people ‘hear’, but do not ‘listen’. By understanding what is meant by ‘listening’, the learner will be motivated to develop their skills in this area, in order to develop and improve their all-round communication skills. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management • List and describe the benefits of good listening for employers, managers, and staff • Describe the communication process model • Relate to the human communication process when considering why a communication has proved ineffective

A successful presentation requires solid preparation to ensure that everything runs smoothly, and you are able to get your message across in an effective, and dynamic manner. Remember the six P’s: ‘Prior preparation and planning prevent poor performance’. This course looks at the preparation needed to make a presentation interesting, informative, and successful. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Undertake content preparation • Prepare presentation resources • Undertake personal preparation

Henry Ford said, “Before everything else, getting ready is the secret of success” – and never was a truer word said about appraisal discussions! Preparedness on the part of both the appraiser and the appraisee represents the difference between a poor discussion that is frustrating, ineffective, and a rich source of legal blunders, and a discussion that creates understanding, constructive communication, motivation, and shared achievement. This course will enable the learner to understand the importance of being prepared for the appraisal discussion, and how to carry out essential preparatory tasks. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe how to prepare the appraisee • Understand how to prepare yourself against your performance objectives • Be able to undertake a self assessment • Plan your appraisal discussions • Prepare the appraisal environment • Understand why preparation is important for both the appraiser and the appraisee

You will know that knowledge is power and using the right kind of questions can help you gain that knowledge. But what happens when the questions you are asking just don’t get you the depth of information you are looking for? You should probably try using ‘probing questions’. Sometimes it’s as simple as asking your respondent for an example, to help you understand a statement they have made. At other times, you might need additional information for clarification. This course will help you use probing questions to gain more information. Learning Objectives: • Identify the four question types used to obtain underlying, and less obvious, information • Explain their form and characteristics • Demonstrate an understanding of their use • Describe the construct of a summary question and the three situations where it is used

Discriminatory attitudes, inaccurate assumptions, and stereotypes, lead to qualified and capable people with disabilities being denied job opportunities available to others who are fully abled. Workplace discrimination against disabled people is a problem. Fortunately, it is a problem that the law is designed to address vigorously – with substantial penalties for those who fall short in making reasonable adjustments. The duration of this course is 20 minutes and can be completed over multiple sessions. Upon completion of this course you should be able to: • State what the term ‘reasonable adjustment’ means • Describe the different types of reasonable adjustment employers may be required to make • Explain the factors employers should consider when determining whether an adjustment is ‘reasonable’

The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you’ll be able to: • Prepare for a safe return to work • Implement best practices to make returning to work in extraordinary circumstances a little easier • Demonstrate basic health and safety practices throughout your working day

All successful organisations set goals and objectives and, in most cases, achievement of these will rely on the performance of the people within that organisation. This course will help the learner to understand the role of objectives within the organisation, particularly the relevance of managing by objectives. The duration of this course is 20 minutes and can be completed over multiple sessions. Course Objectives: • Acknowledge what MBO is • Outline the different types of objectives • Explain the benefit of setting objectives

Conducting an appraisal discussion can be a daunting experience as most managers want to avoid doing anything that will upset or de-motivate their team members, but at the same time don’t want to mislead them with an overly “rosy” view that ignores needed areas of improvement. The solution is to approach appraisal discussions in an organised manner, with a firm grasp of the techniques and skills that are likely to make it a positive experience for both the appraiser and the appraisee. This course will equip manager/appraisers with the knowledge necessary to enable them to practice these techniques and skills. It will also provide a clear structure for appraisal discussions and enable the learner to understand the key characteristics of each stage of the discussion. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe the structure of the Appraisal Discussion • Understand how to create a discussion - listening • Understand how to create a discussion - asking questions • Know how to give feedback • Describe how to start the Appraisal Discussion • Understand how to agree Smarter objectives • Understand rating and assessment • Be able to close an Appraisal Discussion

In this course, we will look at the Caldicott Principles. A review was commissioned in 1997 by the Chief Medical Officer of England, “owing to increasing concern about the ways in which patient information is being used in the NHS in England and Wales, and the need to ensure that confidentiality is not undermined”. As the report addresses specific concerns in the NHS, this module is of particular importance to all those in the Healthcare sector. However, with many services now jointly delivered by health and social care, all organisations in both sectors should be working to the same overarching set of principles. For this reason, most aspects of the principles covered will be of interest and relevance to all those working in a variety of public authority functions. Upon completion of this course, you should be able to: • Explain what The Caldicott Committee is and how and why it was set up • Acknowledge the Caldicott Guardians and their function • Outline the 7 Caldicott Principles • Acknowledge when Caldicott approval is or is not required

Do you ever feel like you’re adrift in the world - working hard every day but getting nowhere? Do you seem to run out of time but wonder what you have actually done? If this sounds familiar it may be because you haven’t really thought about what you should be doing, where you should be going and how long it should take. To help you manage your time more effectively, surely it makes sense to have a good idea of what you should be doing, and how long it should be taking? This course is designed to enable you to understand the importance of setting goals in time management. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe how to set goals • Understand why you should set goals • Understand how to use SMARTER goals • Describe how to stay on course • Know what to do when you achieve your goals • List common goal-setting mistakes

Effective recruitment means having the right person, in the right place, at the right time. It sounds easy doesn’t it? But recruiting the right person takes effort, and, in the long run, is crucial to organisational performance. This is because good employees get the job done, require light-touch management, and are committed to the success of the organisation. Poor recruitment can cause untold problems, and serious inefficiencies, thanks to the vast amount of management time spent in problem solving, retraining, and disciplinary activity. Recruitment skills, therefore, are critical - not just for HR teams, but also for line managers who are increasingly involved in the selection process. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • List the four stages of the recruitment process • Understand the reasons for recruitment • Role definition • Attraction • Selection • Appointment

For an organisation to operate successfully, it is essential that its employees, particularly those in key positions, are able to ‘think outside the box’, make decisions, and operate independently. Effective coaching encourages those being coached to adopt a mind-set towards their own development that fosters these qualities, and positive behaviours. A ‘coaching culture’, therefore, creates a workforce that is well able to support the demanding needs of a modern, constantly changing, and non-bureaucratic organisation. We’ll also look at how delegation fits in as part of the personal development process, and look at its link with coaching. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe the benefits of coaching • Decide on coaching goals • List key coaching behaviours • Understand what a coach does

Do you work hard? Do you consider yourself to be well organised and efficient, but despite your best efforts you never seem to actually achieve your objectives? It could be that you are working on the interesting but unimportant tasks, rather than the ones that can have a real impact. To be effective, you need to prioritise: you need to decide what tasks are urgent and important, and focus on these. With good prioritisation you can bring order to chaos, reduce stress, and move towards achieving your goals. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe basic prioritisation • Understand the definition of ‘prioritising’ • Understand false prioritising and false urgency • List prioritisation tools

Most of us are distracted several times, if not dozens of times, every day. We get emails and phone calls; we are pulled into last-minute meetings; we are asked for information and advice. And this all works in reverse, with us having to write a quick email, make a phone call, or call an unexpected meeting. We also need to take breaks to give our brains, eyes, and ears a rest. On top of all this we have non-work interruptions and disruptions – the social interactions that are all part of life at work. Everyday interruptions can be a major barrier to managing your time effectively, and, ultimately, can be a barrier to your success. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe ways to reduce disruption caused by emails, phone calls, instant messaging, and other people • Understand interruption logging • Describe how to operate an open-door policy properly • Understand how to deal with uncontrollable interruptions • List the disrupting effects of the working environment • Understand how to keep focused at work

Time is a finite resource that cannot be stored or saved for later use - time poorly used cannot be retrieved. Everyone has exactly the same amount of time each day, so how well it is used will figure highly in defining levels of job performance. For these reasons, the ability to analyse how time is spent, identify poor use and then effectively plan and schedule time usage in the future is essential, especially for busy people. This course will enable you to undertake all these key time management activities. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Describe the reasons for, and benefits of, keeping an activity log • Understand what we mean by planning and scheduling • Describe how to create an activity log • Understand the purpose of a ‘to-do’ list • Know how to use a ‘to-do’ list • List the key features of an effective scheduling tool • Understand how to schedule tasks and activities

The success of a meeting depends, to a large extent, on the attitude and behaviour of the people attending it. Meetings in which the participants display a positive, supportive, and constructive approach, are far more likely to achieve their objectives than those whose participants are negative and unhelpful. Equally, meetings can become difficult if one or more of those attending simply displays unhelpful personality traits such as dominancy, garrulousness, or severe introversion. It is important, therefore, for anyone running a meeting to quickly identify attitudes, behaviours, or personality traits that are likely to act as bar to its success, and then to take appropriate action designed to remove or reduce their impact on the meeting. The duration of this course is 20 minutes and can be completed over multiple sessions. This course will teach you how to: • Identify potentially difficult meeting attendees • Identify dominant negative behaviour • Consider and use appropriate meeting handling techniques • Visualise and rehearse the meeting using the techniques

‘Understanding Body Language’ aims to enable you to adapt your approach to situations according to how the other person is feeling, and control your own body language to avoid revealing your own feelings and attitudes. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Identify peoples use of body language • Understand what certain gestures mean • Acknowledge how proxemics works

Stop and think about the purpose of asking questions… Simply put, it is to obtain accurate and reliable information from another person – whether that information is factual, opinion-based, or emotional. Any question that fails to do this, therefore, must be regarded as unproductive. This course will introduce you to the subject of unproductive questions. The duration of this course is 20 minutes and can be completed over multiple sessions. Having completed this course, you will be able to: • Identify unproductive question types • Explain the outcomes of using such questions

Effective questioning is crucial in the workplace, and a key part of good communication. But in order to gain the information you’re seeking, you’ll need to know what types of questions to ask. This course will help you understand the different types of ‘open’ and ‘closed’ questions, and when it’s best to use them. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Define what is meant by ‘open’ and ‘closed’ questions • State the purposes of asking open and closed questions • Differentiate between the different types of 'open' question • Describe how to use 'closed' questions to deal with avoidance behaviour • Describe how to use 'closed' questions to gain commitment

Navigating the language around Business Improvement methods and concepts can be time consuming and create confusion. White Belt is the first of four Lean Six Sigma levels in this training suite, designed to answer the initial questions people have about whether the principles of Lean and Six Sigma are right for their context. In 60-minutes (one hour), participants gain a broad understanding of the principles and methodologies underpinning Lean production. Using a variety of course materials, attendees develop familiarity with the concepts and methods used in Lean Six Sigma. This enables objective assessment of the potential of using the Lean Six Sigma system in greater depth at subsequent Yellow, Green and Black Belt Levels. This programme features: High quality content Relevant curriculum reference points Interactivity • 30 days access - complete at your own pace. • Complete Online training - no need to travel. • Exam with Certificate included. Checklist of Learning at White Belt Level • Six Sigma defined. • Why use continuous improvement methods? • Lean - an introduction. • Six Sigma - an introduction. • Lean and Six Sigma in synergy. • Who does what while using Lean Six Sigma? • The many business benefits of Lean Six Sigma.

Six Sigma Lean Training is a programme that aims to improve organisational efficiency and effectiveness by reducing waste, defects and variability. It is a data-driven, systematic approach that uses statistical tools and techniques to identify, measure, analyse and improve processes in order to achieve better results and customer satisfaction. The Lean component focusses on streamlining processes and reducing waste, while the Six Sigma component provides a structured methodology for identifying and eliminating defects and variability. Participants in Six Sigma Lean Training learn how to apply these principles and methods in their own work to drive continuous improvement and optimise performance. The objective of Lean Six Sigma Yellow Belt (2nd of 4 levels available with LearningPlus) training is to improve understanding of how quality can be improved in any organisational context. It provides a comprehensive grounding in Six Sigma methods and tools, which can help individuals understand the principles and practices of quality improvement. The Benefits Career Development - the new skills and knowledge imparted provide a foundation for further Lean Six Sigma training and certification. Improved performance in role - individuals will learn to recognise which practices positively impact their productivity and that of their teams. Increased value to the organisation - measurable gains can be tracked to people who have completed Lean Six Sigma training. Improved Teamwork - when people optimise their own work behaviours, the positive impact can multiply. Lean Six Sigma Yellow Belt training is effective for members for cross-functional teams who must collaborate on process improvement projects. Those trained in the Lean Six Sigma principles can maximise the reach of changes made to enhance a continuous improvement culture. Lean Six Sigma Yellow belt is also beneficial for those not directly involved in Lean Six Sigma projects but who want to gain general understanding of the principles and practices of quality improvement. Learning outcomes Lean Six Sigma Yellow Belt training is good for you and your business. You’ll have access to the course for 1 month, so you can revisit your training at any time. *The training material is delivered following the DMAIC project approach, which provides a clear structure for the implementation of the project from the initial phase to the consolidation of the results obtained: D(Define), Definition – Description of the problem and initiation of the project; M(Measure), Measurement – Data collection and calculation of indicators of current processes; A(Analyze), Analysis – Statistical analysis, determination of significant factors; I(Improve), Improvement – Development of improvement measures; C(Control), Control – Evaluation of the results of changes.

Green Belt training is designed for experienced professionals directly involved in reviewing and evaluating business processes to find scope for and create improvements. Participants use real world issues as the framework for assimilating the principles of Lean Six Sigma. Green level belt is Level 3, the first of two advanced options in the Lean Six Sigma programme. Investing in Green level proficiency will: Support a culture of continuous improvement Sharpen process evaluation and review skills Empower leaders to implement improvement and change plans Increase efficiency by reducing waste of all kinds Fast track career development Showcase successful innovation Highlight potential for succession planning Rapidly improve Project Management skills The second advanced level is Black belt, (Level 4), which extends the principles for application to board level and equivalent contexts. The scrutiny participants can can apply to live projects at Green Belt level will deepen and extend the impact of the training over time, but case studies can be provided if mastery of the principles is required between improvement projects. The training is participant centered and lets professionals learn at their own speed. It is critical that complex challenges across portfolios are given enough space and time to see improvements before next steps are taken and Green belt incorporates this room to consolidate throughout. A further key advantage of Green Belt is being given email support from a Master Black Belt who performs a coaching role during the programme. Candidates can draw on this expertise during and after completing Lean Six Sigma Green Belt Training. Green belt, or Level 3, of this program is an expectation for many middle and senior management-level roles. This certification is synonymous with: Leading edge technical capabilities Exemplary teamworking skills Influential communications Expert levels of knowledge Positive personal impact as a leader Change management culturally and at process levels The Lean Six Sigma Green Belt Training includes use of the DMAIC* framework, which give structure to the types of skills that underpin task-based efficiency in any context. Candidates will: Assimilate a detailed overview of Lean and Six Sigma Understand the skills of an effective Green Belt Develop understanding of how roles and structures shape success Use the DMAIC* roadmap Identify a Lean Six Sigma project Prepare and set-up a suitable project *The training material is delivered following the DMAIC project approach, which provides a clear structure for the implementation of the project from the initial phase to the consolidation of the results obtained: D(Define), Definition – Description of the problem and initiation of the project. M(Measure), Measurement – Data collection and calculation of indicators of current processes. A(Analyze), Analysis – Statistical analysis, determination of significant factors. I(Improve), Improvement – Development of improvement measures. C(Control), Control – Evaluation of the results of changes. This engaging, highly interactive, and acclaimed Online Lean Six Sigma Green Belt training combines the impact of a classroom learning experience without the need to travel. The flexibility of learning from anywhere allows alignment with the individual's business needs. International Master Black Belts have shaped this online learning program which fully exploit the advantages of: Interactive eLearning Online study guides Templates and articles Knowledge checks, quizzes, and exams Simulations and animations Exercises to apply learning Professional voice-overs Downloadable content Videos and games Case studies and detailed project guides Progress monitoring towards completion and certification

Lean Six Sigma Black Belt (Level 4 of 4) training gives senior professionals the skills required to solve complex, cross-functional problems using a system backed by empirical evidence drawn from multiple business contexts. Solutions are created using structures that prevent problems from recurring - for example, Black Belt practitioners become adept in avoiding unintended consequences which can threaten business improvement planning efficacy over time. This Black Belt training covers Lean and Six Sigma techniques, and is further strengthened by the inclusion of change management skills training. By combining change management theory and application with Lean Six Sigma learning at Black Belt level, a higher level of sustained improvement is baked in to outcomes, critical when investing the time and focus of talented leadership team members. Black Belt Lean Six Sigma practitioners transform organisations. They facilitate improvements that impact all levels of the business, drive cultural change and maintain progress over time. Certification at Black belt level endows leaders with the knowledge and perspectives to reach their full potential. As with Green Belt (Level 3 of 4), live projects provide the gold standard as learning contexts while working with Lean Six Sigma, but if individuals are between projects or prefer to develop in hypothetical scenarios, appropriate case studies can be provided. Learning options are fully flexible. Attainment of a Black Belt qualification can be combined with Yellow, Green and Change Management courses. Black Belt status confers Lean Six Sigma lifetime support from experts and places leaders in a worldwide community of like-minded professionals. To achieve this, the training represents the best interactive and engaging eLearning. Resources and experiences stimulate learning potential and work for every learning style. The course employs - Professional British voice overs. Simulations, animations, videos and games. Online study guides including Minitab. Downloadable content to support offline learning. Knowledge checks, quizzes and exams. Case studies which unpack DMAIC* step by step. Templates and articles. Exercises to apply learning. Progress tracking towards completion and certification. Individuals do not need to have completed White, Yellow and Green Belts (Levels 1-3) of the Lean Six Sigma Training programme to take the Black Belt course. Individuals certified as Lean Six Sigma Black Belts are in high demand. A certified Lean Six Sigma Black Belt can expect an average salary of £78,000, and the top 10% earn more than £100,000 (figures true of August 2019). Lean Six Sigma Black Belts become an invaluable resource to their companies saving them money, providing leadership and driving change. On completion, Black Belts receive 130 internationally-recognised CPD points which prove continual career development and add real value to the organisation's people assets. Following completion of the training course, individuals will be able to: Improve a business using DMAIC* and Lean Six Sigma across any function. Apply Lean Six Sigma principles, tools and techniques and explain the concepts to others. Lead improvement teams to solve complex multi-functional problems. Understand and implement business change. Apply and understand the Voice of the Customer in all areas of offer. Collect and analyse data correctly to support informed decision making. Use data to identify the root causes of problems. Develop and implement solutions, using advanced methodologies, to ensure problems are solved permanently. Act as a Lean Six Sigma ambassador within an organisation of any size, sector and function. The benefits to business are on record. Research reveals that the average Black Belt will earn their company a minimum of seven times the cost of training in the first project they complete using the principles. Many will deliver much more due to the focus on productivity and waste reduction - most Black Belts deliver three projects per year – the value added quickly accumulates in line with increased job satisfaction and talent retention. Lean Six Sigma Black Belt training is strongly recommended for anyone looking to manage teams, take a leadership role, run major projects or solve complex cross functional problems. The benefits are wide ranging and positively interact with one another - developing change management, project management, soft skills, Lean skills, Six Sigma skills as well as mastering problem solving tools and techniques add up to a significant asset for any company. Certification and Exams To fully realise the value of Certification, candidates must complete two elements. Some training companies claim full completion via an exam pass - but this does not guarantee a Black Belt certificate will be recognised. The milestones included in this programme will guarantee full certification. End of course exam demonstrate understanding of the theory (Multiple choice with 50 questions) Unlimited retakes Open book covering curriculum for CSSC, IASSC, ASQ Pass mark = 70% (our pass rate is 90% first time) Complete 2 Projects or case studies to prove application of learning Submit a storyboard – template provided Reviewed by Master Black Belts Certified Lean Six Sigma Black Belt certificate issued – 100% pass rate built in due to support included until certification and beyond Option to use a comprehensive case study if required Validation of certification – all certificates come with a unique number so employers can validate certificates Certification for life - no need to pay to re-certify after a number of years Completing 1 project provides a certified Green Belt certificate. Curriculum covers content required by CSSC, IASSC, ASQ, BQF and adheres to ISO 18404. Completion confers eligibility to apply for CSSC certification by completing further level of accredited training. CSSC are the largest Lean Six Sigma certification body in the world. *The training material is delivered following the DMAIC project approach, which provides a clear structure for the implementation of the project from the initial phase to the consolidation of the results obtained: D(Define), Definition – Description of the problem and initiation of the project. M(Measure), Measurement – Data collection and calculation of indicators of current processes. A(Analyze), Analysis – Statistical analysis, determination of significant factors. I(Improve), Improvement – Development of improvement measures. C(Control), Control – Evaluation of the results of changes.

Introducing Minimising Waste In any business, resources are precious and represent invested money, so producing waste is equivalent to throwing bags of money away. Minimising Waste explores the different types of waste produced by companies, the reasons for them, and how they can be minimised. As a manager, it's your responsibility to reduce the waste your business creates and raise awareness of waste amongst your staff and colleagues. This course shows you how to do this and more, so that your organisation can cut waste and become more cost-effective. Minimising Waste is suitable for anyone responsible for staff activities, such as managers and team leaders, who want to work more efficiently to avoid waste and reduce business costs. It is also ideal for anyone who wishes to reduce their own waste at work. By completing Minimising Waste, you will be able to manage waste effectively, ensuring that your organisation is running sustainably and efficiently from both a financial and environmental perspective. Upon completion of this course, you will be able to recognize different types of business waste, understand why and how waste can occur, raise awareness of waste within your organisation, find the causes and assess the costs of waste, and take action to solve waste issues and prevent them from occurring in the future. This course includes engaging case studies, a bookmark feature for easy navigation, a notepad feature to keep track of your thoughts, additional resources for further study, printable material, an 'And Finally...' section to apply your learning, and a glossary of useful terms. The Minimising Waste course is divided into three parts: Introduction to Minimising Waste Analysing Waste Managing Waste Complete Minimising Waste now and start working towards a sustainable and efficient workplace for your organisation.